This website is owned and operated by Blue Arrow Gatwick. We are committed to protecting your privacy and we take our responsibilities regarding the security of information you provide to us very seriously. If you have any concerns, questions or comments please contact us.

We will only disclose your details to parties where it is necessary for them to receive such details as to carry out a request submitted by yourself.
For example, we may pass your address details to one of our private hire drivers, so that they may collect you from such address in order to complete a taxi journey pre-booked by you.

We may also disclose your information if we are required to do so by any law or other regulatory or government authority.

This website may contain links to third party websites that are not subject to this privacy policy. We recommend that you read the privacy policy of any such websites that you visit.

We use all reasonable precautions to keep the information disclosed to us secure. However, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence.

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If you experience any problems having deleted cookies, you should contact the supplier of your web browser. The tracking software monitors anonymous traffic patterns and site usage so that we can design and develop our website to suit the needs and requirements of users of it.

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Terms and Contitions

Please take a moment to read them

The company: Blue Arrow Gatwick Ltd (Company registration number 08 33 97 70). Registered Office: 77, Brighton Road, Redhill, Surrey, RH1 6PS. VAT Number: 188 018 684.
1. General
1.1 The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage, courier or delivery services (“the Services”) undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
1.2 “You” and “your” means any individual, company or other business that places the booking with us.
1.3 Blue Arrow Gatwick Ltd shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

2. Bookings / Charges
2.1 An additional surcharge of 50% on the prices listed will be added on the following dates: 26th of December and 100% from 22:00 on the 24th of December till 25th of December 23.59 and from 22:00 on the 31st of December till the 1st January 23:59.

2.2 There may be an additional charge if the passenger has to make a stop on the way of the journey or any other diversion on the way. The drivers are competent and have a good working knowledge of Redhill, Reigate, Gatwick Airport, Crawley and the surrounding areas and strive to take the shortest possible route on that specific day. If you need to make another stop on the way the passenger will need to give prior notices or during booking. If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request.
2.3 At the airport we include 45 Minutes waiting time for free once the flight has landed, and thereafter the charge will be £12 per hour (billed at 5-minute intervals or part thereof at £3 per 15 minutes). At any pickup address we allow up to 10 minutes free waiting from the booking time, and thereafter waiting time starts.
2.4 We Monitor flights for any delays and there is no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call the Company immediately. There will be no extra cost if the passenger calls at least 2 hours before the scheduled arrival of that flight with their details. If, however, the passenger does not travel or an error has been made with the booking such as the wrong date or time and a driver has been sent to the pickup location for that date and time then the full fare will be charged.
2.5 If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the Company so as to arrange how to meet. Passengers’ should not just leave the airport without letting the Company know, as this will be regarded as a ‘no show’. Should a ‘no show’ occur as a result of the Customer leaving the airport without first contacting the Company then the full charge will be payable by the Customer.
2.6 It is the responsibility of the Customer to ensure that they allow enough time for any kind of onward travel e.g. to catch a flight, train, ship etc. The Company will not be liable if you miss your flight, train, ship etc. due to road, traffic, weather conditions or anything else beyond its direct control and will not compensate for any onward travel whatsoever. If it is the fault of the Company (in the event that a pre-booked taxi is more than 30 minutes late from the pickup address) and you have missed your onward travel then we will at most compensate ONLY for the taxi journey that was booked from the pickup address to the destination address on that particular date & time. Further compensation may be made in exceptional circumstances for which you will need to contact the Company.
2.7 Prices of journeys also depend on the size of the vehicle. The Company or Company’s driver (subcontractor) will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage.
2.8 The driver will kindly assist you to load your luggage if you prefer but are not responsible for any damages to passenger’s luggage.
2.9 The Company shall not undertake the carriage/delivery of: any money or securities (cash, cheques, bankers draft, bonds, share certificates in any form), antiques, precious metal, furs, jewellery (in any form and whatsoever value), any goods and property on any intrinsic value of more than £150, any goods or property (in whatsoever nature) of hazardous, dangerous, inflammable, explosive or noxious nature and/or any goods or property which may materially deteriorate in transit unless the Customer has prior commencement of the service in respect of such goods and property expressly notified the Company as to the nature and the value of the same and a director of the Company has expressly agreed in writing the Company shall carry and deliver such goods and property.
2.10 Without prejudice to generality of clause 2.9 the Company shall have not in any event be liable directly or indirectly for: consequential loss (whether for loss of profit or otherwise) and or loss, damage and/or its employees and/or agents or arising otherwise howsoever.
2.11 Corporate/Account Customers: Invoices which are not paid within the agreed payment terms/time will be charged at 10% on the unpaid Invoices.

3. Without prejudice to generality of clause 2.9 the Company shall have not in any event be liable for any loss or damage arising directly or not directly from: theft from a vehicle (attended or unattended), breakdown, accident, adverse weather conditions, any act or commission on the part of the Customer, any cause, act or circumstance beyond the control of the Company (including without limitation, any strike (official or not) lock out or other form of industrial action or labour dispute, government regulation, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot war invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, rebellion or military or usurped power, confiscation, requisition or destruction of or damage to proper by or upon the order of our in the name of any government of public or local authority) , inadequate or inappropriate packaging of goods or incorrect of inadequate labelling or instruction received from the Customer and/or the Company being prevented of hindered from delivering goods or property.

4. The Company does not have insurance for goods or property (of whatsoever nature) in transit (from the time of collection of the goods or property are collected by the Company or Company’s Subcontractor up to and including delivery thereof) and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.

5. The Company provides the passenger the option of additionally booking a baby seat, which will be £5 extra to the prices quoted. Please keep in mind that babies & children are regarded as passengers and therefore to book the vehicle size accordingly.

6. Any passenger, during their journey, that causes fouling (by vomiting, general sickness or other unpleasant means e.g. food or drink) to the interior or exterior of the vehicle will be liable to pay the sum of £10 for the exterior and £50 for the interior in addition to their fare for that journey.

7. Although not law (in a taxi or private hire vehicle) for children under 3 years of age, it is recommended that for the safety of your child you book a proper size child seat.

8. Guide Dog Policy
It is every Taxi and Private Hire driver’s obligation to convey guide dogs and we ask any passenger who is travelling with a guide dog to advise us, preferably at the time of the booking (or at least before we dispatch their car), so we can ensure the appropriate driver is sent for them.