Frequent Asked Questions


  1. Does Blue Arrow have one set of vehicles provided for all customers?

  2. Here at Blue Arrow we have invested to ensure that we provide a wide range of vehicles that meet the needs of our customers from 1 customer to 5-6 customers. Blue Arrow provides Estate, Saloon and MPV vehicles for our customers so if your just heading to work or you and your friends are heading to cinema, be assured that Blue Arrow have got the vehicles to take you to your destination.


  3. I am going on holiday and will be back on a specific date, can Blue Arrow accept future bookings?

  4. At Blue Arrow we accommodate future bookings to ensure that if your heading to the airport and returning on a certain date that as you leave the airport you will find us outside waiting to pick you up with a warm and friendly greeting. If you would to book in advanced then feel free to contact us.


  5. Does Blue accommodate wheelchair customers?

  6. At Blue Arrow, we know that our customers may have certain needs that would need to be accommodated to ensure a pleasant journey. At this moment in time we do not provide a wheel chair service however our commitments to investing in tomorrow will mean that Blue Arrow will research and invest in vehicles that meet the needs of our customers who will need that little bit of an extra accommodation and service. Keep an eye on our news page for further updates.


  7. What is the best way to contact to make a booking?

  8. At Blue Arrow, we believe the best way to make a booking would be to contact us on our phone. The telephone number is available in our ‘contact us’ page. If you have a query or would like to make a future booking, you contact us directly or alternatively email us and we will get back to you as soon as possible.


  9. How can I make a compliment to Blue Arrow?

  10. We are delighted to hear you enjoyed our service. Feel free to contact us by telephone or email or better yet why not join our Facebook and twitter page and inform the world about your amazing experience with Blue Arrow.


  11. I was not pleased with the service I received, how do I make a complaint?

  12. At Blue Arrow we ensure that our customers receive the best service available and ensure our drivers are always friendly and courteous. There may be times where you may feel that you could get more out of our service or may have personal recommendation that could help improve your experience. Please contact us on our telephone or email and we will do our best to upgrade our services to meet your personal requirements as much as possible.


  13. Can your drivers travel to London?

  14. At Blue Arrow we know that our customers venture to new horizons and seeks the new experience, history and nightlife that our world-renowned city has to offer. We are able to provide services to destinations to London.


  15. Does Blue Arrow provide airport transfer services?

  16. At Blue Arrow we provide airport services to Gatwick, Heathrow, Stanstead and City. If you need a vehicle to take you to other airports in the country, please feel free to contact us and we will do our best to accommodate your request.


  17. Does Blue Arrow provide special offers to their services?

  18. Here at Blue Arrow we provide special offers to our customers and provide additional offers to specific public service employees. We provide discounts and provide discounts on certain journeys so that our customers can save money. These are just a few offers we provide. Visit our special offers for more information.


  19. Will Blue Arrow be offering loyalty card services?

  20. We are currently at a consultation stage with our loyalty card system that will provide discounts to our customers who are regularly using our service. Keep an eye on our news page or Facebook and twitter for more updates.